01Requirements
Bachelor's degree in Computer Science, Information Technology, or a related discipline.
Technical Skills:
Citrix CVAD / Citrix DaaS, StoreFront, and NetScaler (ADC) administration.Microsoft Azure Virtual Desktop (AVD) host pool design and session host management.FSLogix profile container management.Windows Server, Windows 10/11 (multi-session), Active Directory, Group Policy, and DNS.PowerShell scripting for administration and automation.
Operational Skills:
Working knowledge of ITIL processes (Incident, Problem, Change, Configuration).Hands-on experience with monitoring tools such as Citrix Director and Azure Monitor.
Preferred Qualifications:
Experience with Nerdio Manager for Enterprise.Familiarity with Microsoft Intune / Endpoint Management.Exposure to large, regulated enterprise environments (banking, insurance, healthcare).
Certifications(Preferred):
Citrix Certified Associate Virtualisation (CCA-V).Microsoft Certified: Azure Administrator Associate (AZ-104).Microsoft Certified: Azure Virtual Desktop Speciality (AZ-140).
Core Competencies:
Customer-centric mindset with strong service ownership.Structured troubleshooting and analytical problem-solving.Ability to handle high-priority incidents calmly and effectively.Clear written and verbal communication with global stakeholders.
Key Performance Indicators:
SLA adherence for incident response and resolution.Mean Time To Resolve (MTTR) for L2/L3 incidents.End-user experience metrics (logon time, session stability).Change success rate and rate of failed changes.Measured improvements through automation and cloud cost optimisation. .
