01Overview
Job Description
As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients.
Job responsibilities
You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions.
You will understand complex application systems and find your way through them to debug a business impacting issue.
You will follow standards and best practices to bring operational efficiencies, stability and availability of the system.
You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a cooperative, value-driven teams to build creative customer experiences for our clients.
You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.
You will efficiently use DevOps tools and practices to deploy and run software.
You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills.
You will apply the latest technology thinking from our Technology Radar to solve client problems.
Job Qualifications
Technical Skills
You have experience working on programming languages Node and java , an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python or Powershell.
You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless.
You must possess robust debugging and triaging skills to troubleshoot code effectively.
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