01Overview
Job
Advertisement: Female Customer Support Executive (USA Printer Support) Noida -
9650225383
We
are hiring experienced, well-spoken Female Customer Support Executives for
our premium US Technical Printer Support Process. If you have experience
handling international voice processes, troubleshooting basic hardware/software
issues, and are comfortable working in permanent night shifts, we want you on
our team.
Job
Overview
Role: Customer Support Executive (US Printer Support - Voice
Process)
Gender
Preference: Female Candidates Only
Experience: 1 to 5 years (International BPO experience mandatory)
Location: Delhi & Noida (Delhi NCR)
Shift: Permanent USA Night Shift
Salary: 35,000 45,000 per month + Attractive Incentives
Joining: Immediate Joiners preferred
Key
Responsibilities
Handle inbound calls from USA
customers regarding printer installation, configuration, and troubleshooting.
Diagnose and resolve technical
issues related to printer drivers, Wi-Fi connectivity, and paper jams.
Guide users step-by-step through
remote support to fix software and setup errors.
Maintain a high level of customer
satisfaction (CSAT) and first-call resolution (FCR).
Log detailed customer interactions,
technical issues, and solutions accurately in the CRM database.
Meet daily performance metrics, call
quality standards, and resolution targets.
Requirements
& Skills
15 years of proven experience in an
International BPO (Tech Support / Printer Support preferred).
Exceptional English communication
skills with a neutral accent and strong clarity.
Hands-on knowledge of basic computer
networking, operating systems, and printer troubleshooting.
Comfort working in a fast-paced,
target-oriented USA night shift environment.
Minimum educational qualification:
High School Graduate / Undergraduate / Any Graduate.
Strong problem-solving, active
listening, and customer retention skills.
Benefits
& Perks
Competitive fixed monthly salary
(35k45k) based on experience.
Uncapped performance incentives and
shift allowances.
Free home pick-and-drop facility
(cab service) within defined transport boundaries.
Comprehensive health insurance
policy.
Highly secure, professional, and
supportive work environment for women.
