01Overview
Paytm's technical operations team is the layer that catches customer impacting problems in production and gets them resolved, and this role does the hands on debugging. The posting is honest about the shape of the work: troubleshoot, debug, evaluate and resolve customer impacting issues, with a focus on spotting patterns and working with engineering and product teams to remove the underlying defects rather than just closing tickets. The skills asked for are practical rather than exotic, Linux and shell scripting, SQL, basic AWS and Java, REST API debugging with curl, and the common networking protocols. It publishes no years figure at all, which combined with a foundational skill list suggests it may be open to less experienced applicants than most of today's board, though that is worth confirming rather than assuming.
Who it is for: The posting publishes no years of experience figure, so our experience field is empty and this role will not show under any experience filter here. The requirements are listed as educational qualifications and read as foundational rather than senior, despite the Senior title.
Required: good knowledge of the Linux environment with an idea of shell scripting; good knowledge of SQL; basic knowledge of AWS; basic knowledge of Java; REST API working experience sufficient to execute curl, analyse requests and responses and interpret HTTP codes; and familiarity with common networking protocols including DNS, HTTP and HTTPS, SSH, FTP and SMTP, and their use cases.
Day to day: troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns, and work with engineering, development and product teams to eliminate defects. The posting states the role needs a combination of strong troubleshooting, technical, communication and problem solving skills, and says directly that you will need to hit the ground running and work on disparate and overlapping tasks.
Location is Noida. No office day count, no shift pattern and no interview process are published, though production support roles at payments companies commonly involve shift or on call coverage, so ask about that specifically.
Fit note: read this as production support engineering rather than product development. The skill list is genuinely accessible and the absence of a years requirement may make it one of the more open doors in today's edition, but you should confirm the expected level on the first call, because Paytm's title conventions do not always match the requirement list. If you are early in your career and comfortable in Linux and SQL, it is worth asking. .
