01Responsibilities
The work may include any of the following depending on the region the role is mapped:Handle the order process for select products; this includes entering orders into specialist permissioning or electronic fulfillment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.Call out all delays to internal groups including to the senior members of the team as appropriateAccountable for meeting and maintaining defined standards for quality and efficiencyHandle internal customer queries and communication in a professional and service-minded manner ensuringBe a phenomenal teammate and ensure that internal and external customer's requirements are met - attend team meetingsResponsible for online Maintenance, Lapsing of subscriptions and access related issues.Support billing team in validating online invoices and portalsReview the group email account to ensure that requests are actioned and completed according to agreed turnaround times.Creating and modification of customer master data.Meet agreed volume, service and quality targetsQualification:Graduate/post-graduate in related field such as commerce or accountingRequired Skills:Good data interpretation skillsGood knowledge of computer systems. Knowledge on SAP, Sales force is an advantageShould have customer centric demeanorAbility to prioritize and attention to detailHigh skills for learningResult oriented and ability to multi-taskShould possess excellent communication written and verbal and able to work as a teamAbility to work independently on multiple activities, showing appropriate level of prioritization and critical issue skillsShould be flexible working in night shiftsLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve
