01Key Responsibilities
Strategic Operations Leadership:
- Provide strategic leadership and overall accountability for London and Lloyd's Market insurance operations.
- Develop and execute long-term operational strategies aligned with organizational growth objectives.
- Drive operational excellence, scalability, and continuous improvement initiatives.
- Serve as the senior escalation point for critical client, operational, and regulatory matters.
End-to-End Policy Lifecycle Management:
- Lead governance across the complete policy lifecycle, including Underwriting Support, Policy Binding, Post-Bind Operations, Policy Administration, Accounting & Settlement, Claims Support, Renewals, and Reporting.
- Ensure compliance with London Market practices, Lloyd's standards, and contractual obligations.
- Oversee policy issuance, endorsements, bordereaux processing, invoicing, and operational decision-making.
Client Delivery & Operational Excellence:
- Own service delivery across multiple client engagements.
- Manage SLAs, KPIs, turnaround time, productivity, quality, and accuracy.
- Lead governance meetings, business reviews, and executive client interactions.
- Identify opportunities for process optimization, value creation, and business expansion.
- Build strong, long-term relationships with global clients and stakeholders.
Transformation, Technology & Analytics:
- Drive digital transformation through process standardization, automation, and technology adoption.
- Partner with Technology and Analytics teams to implement scalable operating models.
- Enhance reporting capabilities and promote data-driven decision-making.
- Support continuous innovation across insurance operations.
Risk, Controls & Compliance:
- Ensure strong operational governance, internal controls, and audit readiness.
- Drive compliance with regulatory, client, and organizational requirements.
- Identify, assess, and mitigate operational and business risks.
People Leadership:
- Lead, mentor, and develop senior leaders and high-performing teams.
- Build succession plans and leadership capability across the organization.
- Foster a culture of collaboration, accountability, innovation, and client excellence.
- Partner closely with global Delivery, Technology, Finance, Analytics, and HR teams.
Required Experience:
- 20+ years of experience in Insurance Operations, with significant exposure to the London Market and Lloyd's insurance.
- Proven experience leading large-scale global insurance operations and transformation initiatives.
- Strong understanding of the complete policy administration lifecycle.
- Experience managing enterprise-level client relationships and executive stakeholders.
- Demonstrated success in operational strategy, governance, and organizational leadership.
Required Skills:
- London Market Insurance, Lloyd's Insurance, Insurance Operations, Policy Administration, Underwriting Support, Claims Operations, Accounting & Settlement, Bordereaux Management, Operational Excellence, Client Relationship Management, Business Transformation, Digital Transformation, Program Management, Process Improvement, Governance & Compliance, Risk Management, Stakeholder Management, People Leadership, Change Management, Data & Analytics.
Preferred Qualifications:
- Bachelor's degree in Business, Insurance, Finance, or a related discipline.
- MBA or other relevant postgraduate qualification preferred.
- Professional certifications in Insurance, Project Management, Lean Six Sigma, or Operational Excellence are an advantage.
What We're Looking For:
- Strategic and visionary leader with strong commercial acumen.
- Excellent executive communication and stakeholder management skills.
- Proven ability to lead large global teams and complex client engagements.
- Strong analytical mindset with a focus on operational excellence and innovation.
- Ability to drive transformation while maintaining exceptional client service and regulatory compliance. .
