01Key Responsibilities
Administer, maintain and support Linux (RHEL) operating systems and exposure to any 2 of the UNIX flavours (RedHat & AIX). Resolve major incidents and technical escalations within agreed SLAs and quality.Perform root cause analysis for problems and major incidents, provide workarounds to ensure business continuity and prepare RCA reports.Prepare Implementation plan, rollback plan and test plan, risk and impact analysis for critical or complex changes. Review the change plan and documentation prepared by level 2 engineers or peers.Participate in CAB meetings as needed and assist change manager in techno-operations decision processOversee installations of hardware and software, maintain appropriate service levels, performance tuning and firmware upgrades across multiple hardware platforms.Perform advance tasks such as capacity planning, performance monitoring, provide recommendations for improvement and implement or oversee implementation of the recommendations.Perform system software upgrades including planning / scheduling, testing, coordination, and maintaining integrity of operating system environment.Harden operating system parameters in line with security policy, standards or best practices.Respond to outages both during normal business hours and after-hours on a need basis (on-call support).Documentation, knowledge sharing and training of junior members.Coordinating and interfacing with outside vendors, application teams, other department team members, and OEMs to resolve issues.Analyse data, oversee and contribute to service improvements.Oversee tasks executed by junior members and stand in for them if needed.Good understanding of operational framework like ITIL/ITSM, operations process
Education Qualification: Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA) Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)
Experience:
10 18 years. .
