01Key Responsibilities
Customer Interaction: Greet and engage customers, understand their service requirements, and provide solutions that meet their needs.Service Advisory: Advise customers on the necessary repairs, scheduled maintenance, and upgrades based on service history and current issues.Estimation & Billing: Provide accurate service cost estimates to customers, prepare job cards, and ensure proper billing for the services rendered.Service Coordination: Collaborate with the workshop and technical team to ensure timely and efficient execution of service work.Customer Education: Explain the technical aspects of services and maintenance in an understandable manner, helping customers make informed decisions.Follow-ups: Ensure customer satisfaction by following up on service appointments, resolving any concerns, and gathering feedback to improve the customer experience.Problem Resolution: Handle customer complaints or issues effectively and professionally, working to resolve them promptly.Record Maintenance: Maintain accurate records of customer details, service history, and all transactions using the companys CRM system.Promotions & Upselling: Promote service packages, accessories, and other related products to customers, contributing to revenue generation.Job Types: Full-time, Permanent
Compensation: 12,000.00 - 18,000.00 per month
Work Location: In person .
