Service Delivery
- CPSD
- Delhi
Job Description
- Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
- Daily review of pending complaints
- Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
- Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
- Arranging to send defective material back
- Raising warranty claims wherever applicable
- Submission of offers for NON AMC i.e Spares & R&S; as per company guidelines and policies and booking and billing the orders
Short Info
- Location: Delhi
- Qualifications: Diploma/ BE/ B.Tech
- Experience: 3 Years - 0 Months To 8 Years - 0 Months
