01Responsibilities
- Provide 1st line technical support to customers, addressing inquiries and issues promptly.
- Diagnose and resolve technical problems related to hardware (computers, printers) and software applications.
- Troubleshoot common technical issues, such as resetting passwords, resolving connectivity problems, and system errors.
- Provide solutions to basic technical issues in a timely manner using available resources.
- Assist in the installation, configuration, maintenance, and troubleshooting of hardware and software systems.
- Support network devices, including Cisco routers, switches, LAN, WAN, and MAN connections.
- Manage client servers and systems such as Windows Server, UNIX, and Mainframe environments.
- Provide support for platforms like SharePoint and Active Directory.
- Perform troubleshooting tasks for both Windows and Linux-based client systems.
- Ensure proper resolution of issues and maintain high levels of customer satisfaction.
Technical Skills Required:
- Strong knowledge of troubleshooting and resolving hardware and software issues.
- Experience with server administration, backup, configuration, and maintenance.
- Basic understanding of networking, including routers, switches, and LAN/WAN technologies.
- Familiarity with various operating systems (Windows, Linux, UNIX) and server environments.
- Basic knowledge of client-server architecture and related software applications.
- Ability to work under pressure and resolve technical issues efficiently.
Work Details:
- Position: Technical Support Associate (1st Line)
- Total Positions: 40
- Work Mode: Work from Office
- Shift Timing: 24x7 Support (Night Shifts included)
- Transport Facility: Cab facility provided within a 20 km radius from the job location.
- Immediate Joiner: Only candidates who are immediately available for joining will be considered (Fresher or not currently employed).
Interview Process:
1. First Communication Screening: Assessment of communication skills.
2. Training & Interview: Upon successful screening, candidates will undergo a training process, followed by further evaluation based on performance.
Required Qualifications:
- Basic knowledge of networking concepts.
- Excellent written and verbal communication skills in English.
- A proactive approach to problem-solving and troubleshooting.
- Willingness to work in rotational night shifts and adapt to flexible working hours. .
