01Overview
Elxer Communications Pvt. Ltd. is hiring for Technical Support Executive
Elxer Communications Pvt. Ltd. is a leading company in the ISP/Telecom sector, dedicated to providing exceptional internet and telecommunication services. We are committed to innovation and customer satisfaction, striving to connect communities and businesses with reliable and high-speed communication solutions. Provide first-line technical support to customers via phone, email, and chat.
Diagnose and resolve technical issues related to internet connectivity, telecommunication services, and related hardware/software.
Document all customer interactions and technical issues accurately in the CRM system.
Maintain a high level of customer satisfaction through professional and courteous service.
Collaborate with other departments to improve overall service delivery.
Fresher candidates are welcome to apply.
Basic understanding of networking concepts and operating systems.
Prior experience in customer service or technical support is a plus, but not mandatory. .
