Service Desk Support Engineer | IT Helpdesk | Pune | Immediate Joiners

Service Desk Support Engineer | IT Helpdesk | Pune | Immediate Joiners Job Description Service Desk Support Engineer Job Location: Pune Experience: 15 Years Salary: Up to 5.5 LPA (Based on Experience) Qualification: Any Graduate / BE / B.Tech / BCA / B.Sc / MCA Notice Period: Immediate to 15 Days Preferred Job Summary We are hiring Service Desk Support Engineers to provide first-level technical support to global users. The ideal candidate should possess excellent communication skills, strong troubleshooting abilities, and experience in handling IT incidents through ticketing tools. Key Responsibilities Provide Level-1 IT Service Desk support via Phone, Email, and Chat. Diagnose and resolve hardware, software, network, and application issues. Log, assign, track, and resolve incidents using ITSM ticketing tools. Troubleshoot Windows OS, Microsoft Office 365, Outlook, VPN, Active Directory, and basic networking issues. Perform password resets, user account management, and access provisioning. Escalate unresolved issues to Level-2/Level-3 support teams. Meet SLA, productivity, quality, and customer satisfaction targets. Maintain accurate documentation of incidents and resolutions. Support global customers in rotational shifts. Required Skills Excellent verbal and written English communication. Strong customer service and troubleshooting skills. Windows 10/11 Administration. Active Directory User Management. Office 365 Support. Outlook Configuration. VPN Support. Remote Desktop Support. Basic Networking (DNS, DHCP, TCP/IP). Ticketing Tools (ServiceNow, Remedy, Jira, Freshservice, BMC Remedy). ITIL Fundamentals (Preferred). Preferred Skills International Voice Process experience. IT Helpdesk / Technical Support experience. Knowledge of Azure AD or Microsoft Intune is an added advantage. Experience supporting global clients. Perks & Benefits Attractive Salary Package Performance Incentives Health Insurance Cab Facility (Company Policy) Career Growth Opportunities Training & Certification Support Multinational Work Environment 7676809765 8722244472 9743779000 Interested candidates, please send your updated resume to: whmshineprofiles@gmail.com www.WhiteHorseManpower.in White Horse Manpower Consultancy Private Limited