Position Details
Profile: Service Desk
Position: Analyst Trainee
Job Location: Noida .
Eligibility Criteria:
- Should be a 2023/2024/2025/2026 - B. Tech/ BCA (Computers)/ B. Sc (Mathematics / Computers) graduates
- Minimum 55% throughout the academics.
- B-Tech (CSE/ IT/ ECE / EEE / Civil / Mechanical / Instrumentation only) (2023/2024/2025/2026 graduates)
- Should have all the educational certificates
- Candidates should not have any academic backlogs currently.
- Level of Experience required: Freshers
- Valuable command in spoken & written English is mandatory.
Job Description:
- Respond to requests for technical assistance in person, via phone.
- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources.
- Advise users on appropriate action.
- Should know about SLA and severity/priority (Person should aware Incident and service request definition).
- Follow standard help desk procedures.
- Log all help desk interactions.
- Temp asset device allocation.
- Administer help desk software.
- Follow up with customers and users to ensure complete resolution of issues.
- Redirect problems to correct resource.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Prepare activity reports in excel forma .
