Service Engineer - Andhra Pradesh

Company Description Since 1977, SFRI India Medical Diagnostics has been a leader in the in-vitro diagnostics (IVD) industry, delivering innovative solutions in Hematology, Biochemistry, and Immunology. With over four decades of expertise, we are committed to enhancing healthcare outcomes through advanced diagnostic products, empowering healthcare providers with accurate and timely results. Role: Service Engineer / Field Sales & Service Engineer Location: Andhra Pradesh, India Department: Sales & Service Employment Type: Full-time (Field Role) Role Overview We are looking for energetic and technically skilled Field Service Engineers / Field Sales & Service Engineers to support installation, servicing, customer training, troubleshooting, and sales activities for medical diagnostic equipment across assigned territories. The role involves direct interaction with hospitals, laboratories, dealers, and healthcare professionals to ensure seamless customer support and business growth. Key Responsibilities Installation & Commissioning Install and commission medical diagnostic equipment at customer sites Ensure proper calibration, validation, and operational readiness before handover Customer Training & Onboarding Train customers and end-users on product operation and maintenance Provide operational guidance, manuals, and technical support After-Sales Service & Technical Support Handle preventive maintenance (PM), breakdown calls, and troubleshooting Ensure minimum equipment downtime and timely issue resolution Maintain service logs and technical documentation Customer Relationship Management Maintain regular engagement with customers and healthcare professionals Address service concerns and ensure customer satisfaction Support repeat business and referral opportunities Dealer & Sub-Dealer Coordination Coordinate with channel partners for installation, service, and sales support Conduct product and technical training sessions for dealer teams Reporting & Documentation Submit timely service reports, installation reports, and customer visit logs Maintain accurate CRM and documentation records Monitor competitor products and market activities Share market feedback and customer insights with management Requirements 15 years of experience in medical devices / diagnostics / IVD / healthcare industry Diploma / bachelors degree in biomedical, Electronics, Electrical, Biotechnology, or related field Strong troubleshooting and customer-handling skills Willingness to travel extensively within assigned territories Experience in Hematology, Biochemistry and ISE Interested candidates can share their updated resume at: hr@sfri.in Subject Line: Application for Service Engineer Preferred Location .