01Overview
An experienced Service Engineer with strong technical expertise in Low Voltage (LV) AC & DC Drives, VFDs, and field service operations. The role involves commissioning, troubleshooting, preventive maintenance, and providing remote support for customers. This is a customer-facing role requiring excellent technical knowledge, communication skills, and willingness to travel.
Experience Required: 46 years
Education: Bachelors Degree in Electrical / Electronics Engineering
Key Responsibilities
Handle field service and commissioning of LV AC / DC / Servo Drives. Perform on site repair, testing, and troubleshooting of LV AC / DC / Servo Drives. Carry out VFD programming, parameter settings, and basic application configuration. Execute AMC services, including preventive and corrective maintenance of LV Drives. Provide telephone/online technical support for customer service requests related to Drives. Attend customer sites on short notice as needed to ensure minimal downtime. Deliver professional service, maintain customer satisfaction, and manage service documentation. Support customers during breakdowns, start ups, optimization, and performance improvement. Identify and generate service sales leads during visits (AMC, spare parts, retrofit, digitalization opportunities). Coordinate with sales and service teams for opportunity follow-ups. Willing to travel 7080% of the time across Tamil Nadu & Kerala for service support. Available for urgent customer requirements on short notice.
Required Skills & Competencies
Strong technical knowledge of Low Voltage Drives LV AC / DC / Servo Drives. Hands-on experience in commissioning, repair, and troubleshooting of LV AC / DC / Servo Drives. Good understanding of industrial automation concepts. Ability to read electrical schematics, wiring diagrams, and drive manuals. Strong customer-handling skills with proactive communication. Ability to work independently at customer sites. Experience working with Siemens / ABB / Schneider / Rockwell Drives (or similar). Exposure to retrofit projects and product migration support. Basic understanding of automation systems (PLC/SCADA). #SL
