Service Relationship Manager

Support in managing all Private Bank sales and service activities for the assigned regionProvide complete and comprehensive to customers information on products, services and ensure best services are provided to themAnalyze client's cash, capital, and investment needsMonitor the performance of client accounts and suggest ways to improve returnsEnsuring appropriate control framework is in place and operations risk are properly managedAutomating key activities of the business to gain efficiency in deliveryStreamlining of the digitization activities in the processAssure adherence to the guidelines set by the bankEnsure bank meets the audit, compliance & regulatory requirementsGather latest Market intelligence and track and benchmark against best practices in competitor banksManage and improve the customer journey and partner experience to differentiate the bank from competitionEvaluate the feasibility of Digital enablement from offering, channel & process point of view and ensure its implementation to improve overall operational efficiencyCollaborate with other departments and functions to provide best-in-class products and service offerings to the customer Managerial & Leadership

Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrityCreate environment for team to focus on automation and digital enablement to fulfil customers needs holisticallyAttract and retain best-in-class talent for key roles in their reporting structure Educational Qualifications: Graduate Any Post Graduate - Any Experience: 8 years + of experience .