Service Technician

Location: Velachery | Porur | Tambaram | Avadi | Kellys | T. Nagar | Adyar

No. of Positions: 7

Salary: 20,000 25,000 Net Take-Home

Additional Incentives: Approx. 2,000 3,000/month
NPS Incentives
Service Incentives

Job Purpose

To effectively handle customer complaints and service calls and provide timely technical support.

Key Responsibilities

Attend in-house customer service calls.
Attend dealer field calls as per PJC and obtain dealer acknowledgement with seal and signature on the service call report.
Maintain and handle service tools properly.
Segregate warranty and out-of-warranty complaints with proper tagging.
Use handheld machines for dealer service activities.
Identify and report new or repeated complaints to the Branch In-charge.
Assist the Branch In-charge with stock checking, rack/storage management, and spare-parts indent preparation.

Eligibility

Qualification: 10th / 12th / ITI / Diploma
Experience: 03 years
Candidates with FMCG/FMCD service experience will be preferred.
Freshers with relevant technical knowledge can also apply.

Required Skills

Good knowledge of products and specifications.
Product troubleshooting skills.
Basic technical knowledge of home appliances.
Good communication and interpersonal skills.
Problem-solving ability.
Customer handling skills.

Benefits

PF
Gratuity
Insurance
ESIC, if applicable
Fuel reimbursement
Food reimbursement
NPS & Service Incentives

Interested candidates can send their updated resume via WhatsApp:

9087700588