01Key Responsibilities
Service Transition Governance Own the end-to-end service transition process for new services, and major changes Define and enforce service acceptance criteria and transition standards Act as a control point between project delivery and live operations Ensure no service enters production without meeting the agreed readiness and risk requirements Operational Readiness & Acceptance Ensure services meet operational readiness standards, including: Support models and handover SLAs, OLAs, and support documentation Monitoring, alerting, and logging Knowledge articles and runbooks Coordinate service acceptance reviews and go/no-go decisions Risk, Control & Regulatory Compliance (Core Focus) Ensure transitions comply with: Internal risk and control frameworks Data protection and security requirements Regulatory expectations for operational resilience Identify, assess, and document transition related risks and mitigation plans Provide clear audit trails and evidence for: Changes Releases Service acceptance decisions Change, Release & Deployment Oversight Work closely with Change and Release Management to: Assess transition risk Ensure appropriate approvals and segregation of duties Coordinate release readiness Ensure deployments are controlled, reversible, and well-communicated Support cutover planning and execution for major releases Stakeholder Management Act as a key interface between: Project / Change delivery teams Service Delivery & Operations Risk, Compliance, and Information Security Translate technical delivery into operational and regulatory impact Provide clear, evidence-based recommendations to senior stakeholders Internal, Third-Party & Outsourced Services Ensure all supported services meet service transition and acceptance standard Validate vendor documentation, support models, and exit considerations Ensure transition align with outsourcing and third-party risk requirements Knowledge Transfer & Capability Ensure effective knowledge transfer from project teams to support teams Drive consistent documentation and knowledge standards Reduce dependency on individuals or vendors Continuous Improvement Improve transition processes to reduce: Failed changes Early-life incidents Operational surprises Use lessons learned from incidents and audits to strengthen transition controls Essential Skills & Experience Service Transition & ITSM Strong experience in Service Transition, Change, or Release management Deep understanding of: ITIL practices (Change, Release, Service Validation & Testing) Operational readiness and service acceptance Experience transitioning complex or high-risk services into live environments Financial Service / Regulated Environment Proven experience working in financial services or similarly regulated industries Strong understanding of: Risk and control frameworks Audit and evidence requirements Operational resilience principles Comfortable operating under regulatory scrutiny Stakeholder & Decision-Making Skills Confident challenging delivery teams when services are not ready Strong communication skills, including escalation and risk articulation Able to make and support go/no-go decisions Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. Experience Level Mid Level .
