01Key Responsibilities
- Requirements gathering, business analysis implementation, support and services of Development cycle (Agile Methodology, Secure, Waterfall).
- Build Service now ATFs and test cases and SOPs
- Mention ability to design regression test suites for upgrades and new releases.
- Show how business requirements are translated into functional test cases.
- Emphasize traceability: requirements test cases validation results.
- Position yourself as the bridge ensuring test cases align with business needs.
- Responsible for project goals and objectives, key process decisions and alignment with project stakeholders related to large projects, KPIs projections, tracking, and reporting for assigned initiatives
- Translate business needs into functional specifications and process flows
- Identify gaps, inefficiencies, and opportunities for automation and optimization
- Define and Owns HLD and LLD from functional standpoint however shall not be limited to only functional aspects alone and may extend further to business knowledge also.
- Conduct research and analysis to support business decision-making.
- Collaborate with stakeholders to identify and define project requirements.
- Support the development of project plans and timelines, Upgrade activities.
- Assist in the preparation of reports and presentations for management.
- Participate in meetings and provide input on business processes and improvements.
- Perform other duties as assigned by the Senior Business Analyst or Manager like defining SOPs , Knowledge Articles, Training and Scope or other necessary artifacts.
- Recommend continuous improvements leveraging ServiceNows evolving capabilities.
Minimum Qualifications:
- Bachelors degree in business administration, Information Technology, or a related field.
- 4+ years of experience in business analysis or related role.
- Good Understanding with ServiceNow configuration, Basics scripting , and integration capabilities.
- Strong functional experience in ITSM, CMDB, Workflow/Flow designer, Service Portals/ESC , Virtual Agentic AI, Predictive Intelligence, Workspace, Process Automation playbooks
- Good Understanding on ServiceNow foundational data and data models for more than 2 applications (ITSM, CSM, HRSD, SPM)
- Good Understating of ServiceNow best practices.
- ITSM and CMDB experience is must have.
- CSM, ITOM, FSM experience is a plus
- Hands on experience in Reporting, PA and ATF or other testing tools is plus.
Skills:
- Good in building functional, technical specs, Presentation based on project scope, Process Flows based on Business processes
- Ability to manage multiple tasks and priorities.
- Good knowledge of data analysis and reporting.
- Familiarity with project management software is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Visio, Word, Excel, PowerPoint).
- Ability to work independently and as part of a team.
- High understanding of business analysis methodologies and tools.
Nice to Have
- Certification ITIL Expert or ITIL v3/v4
- Certifications on ServiceNow CSA and Business Analyst from other institutions
- Experience supporting global enterprise environments. .
