01Key Responsibilities
Configure and administer ServiceNow CMDB and CSDM
Manage CI classes, relationships, lifecycle, reconciliation and data quality
Implement and support ServiceNow Discovery & Service Mapping
Configure MID Servers and automated CI data ingestion
Develop integrations using IntegrationHub, APIs and Transform Maps
Implement de-duplication, source-of-truth and certification controls
Monitor CMDB Health and improve completeness/accuracy
Support CMDB use cases across ITOM, Incident, Change, Problem and AIOps
Prepare technical documentation and support operational handover
Preferred candidate profile
Mandatory Skills:
ServiceNow CMDB, CMDB Administration, ServiceNow Discovery, Service Mapping, CSDM, IntegrationHub, APIs, MID Server, Transform Maps, CI Lifecycle & Relationships.
Good to Have: CSA, CIS, CSDM certifications; banking/regulated environment experience. .