01Overview
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
WHAT YOU WILL DO
- Design and configure CSM modules (cases, SLAs, portals, escalation paths);
- Build rich Service Portals with custom logic and dashboards;
- Integrate external CRMs and backend systems;
- Lead documentation, testing, and training for deployments;
- Collaborate with technical teams and business owners.
MUST HAVES
- 4+ years ServiceNow, with 2+ in CSM implementations;
- Strong in scripting, Flow Designer, and Virtual Agent;
- Frontend customization and UX mindset;
- Fluent English and a self-starting attitude.
NICE TO HAVES
- Insurance industry background.
THE ADVANTAGES OF JOINING US
- Remote work & Local connection: Work where you feel most productive and connect with your team in periodic meet-ups to strengthen your network and connect with other top experts.
- Legal presence in India: We ensure full local compliance with a structured, secure work environment tailored to Indian regulations.
- Competitive Compensation in INR: Fair compensation in INR with dedicated budgets for your personal growth, education, and wellness.
- Innovative Projects: Leverage the latest tech and create cutting-edge solutions for world-recognized clients and the hottest startups.
Your application doesn't end here! To unlock the next steps, check your email and complete your registration on our Applicant Site. The incomplete registration results in the termination of your process. .
