01Key Responsibilities
- Implement and manage ServiceNow ITAM modules HAM & SAM
- Maintain accurate asset lifecycle, compliance, and reconciliation
- Handle software license management and optimization
- Integrate asset data with CMDB and procurement systems
- Support audits and ensure license compliance
Required Skills:
- Strong experience in ServiceNow ITAM (HAM/SAM)
- Handson with asset lifecycle management and reconciliation
- Good understanding of IT assets, contracts, and licensing models
- ServiceNow ITAM certification is a plus
ITSM:
Technical Skills
Robust experience with
- ServiceNow platform development
- JavaScript, Glide APIs
- CMDB architecture & governance
- ServiceNow Discovery & Service Mapping
- Event Management & ITOM modules
- TSOM (Telecom Service Operations Management)
- Telecom Service Management workflows
- REST/SOAP integrations
- MID Server configuration
- Flow Designer & IntegrationHub
Platform Knowledge
- ServiceNow ITSM
- CMDB data modeling
- ITOM Event Management
- Discovery & Service Mapping
- TSOM network monitoring integrations
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow ITOM or CMDB certifications
- Experience working in Telecom industry environments
- Knowledge of OSS/BSS integrations
Experience with Agile / DevOps practices .
