01Responsibilities
Collaboration: Collaborate with cross-functional teams including Infrastructure, security, business, vendors, and other stakeholders to identify opportunities for process improvement and innovation, gather business requirements and translate them into technical designs and process workflows in ServiceNow
Implementation: Design, build and deploy ServiceNow solutions, including custom applications, workflows, forms, scripts, features, and enhancements using ServiceNow development and industry best practices
Integration: Integrate ServiceNow with other systems and applications to streamline data exchange and improve operational efficiency
Reporting: Create and optimize reports, dashboards, KPIs to track volumes, trends, SLAs and other metrics
Agile Release Management: Managing team work using Agile methodology with backlog management, sprint planning, scrum calls/daily sync, etc.,
Documentation: Create and maintain comprehensive documentation, including technical specifications, configuration guides, standard operating procedures and runbooks
Support: The role involves providing comprehensive platform support by troubleshooting, triaging, and resolving incidents, problems, requests, and events across all ServiceNow modules and custom applications. Additionally, you will handle system administration tasks, including managing user access and data integrity, while driving platform maintenance by planning, executing, and testing ServiceNow upgrades in collaboration with stakeholders.
Training and Mentoring: Provide training and guidance to junior team members on ServiceNow development best practices
Continuously identify opportunities for process and system optimization, implement automation where possible
Additional Information
Qualifications:
Bachelor's degree in Computer Science, Information Systems or related field
3-5 years of hands-on ServiceNow development and administration experience
Certified System Administrator and Certified Application Developer certifications
Excellent knowledge of ServiceNow modules - HR, ITOM, ITSM, Custom App, etc.
Experience with JavaScript, HTML, CSS, AngularJS, REST API, JSON
Excellent troubleshooting and analytical skills
Strong written and verbal communication skills with the ability to translate technical concepts to non-technical stakeholders and ability to interact with global teams
Collaborative mindset with the ability to work effectively in a team environment, as well as independently with minimal supervision
Ability to adapt to changing priorities and business needs in a fast-paced, dynamic environment
Fluency in reading and speaking English
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