01Key Responsibilities
CMDB Data Management:
Design, develop, and maintain CMDB configurations to ensure data accuracy and consistency
Enrich CMDB data through automation and integration with other systems
Analyze CMDB data to identify gaps and inconsistencies
Implement data quality checks and validation rules
ITOM Process Automation:
Automate ITOM processes using ServiceNow workflows, scripts, and integrations
Develop custom applications to enhance ITOM capabilities
Optimize ITOM workflows to improve efficiency and reduce manual effort
ITSM Integration:
Integrate CMDB with other ITSM modules (Incident, Problem, Change, etc.) to enable seamless workflows
Develop custom integrations to synchronize data between systems
Reporting and Analytics:
Create custom reports and dashboards to visualize CMDB data
Analyze data to identify trends and opportunities for improvement
Provide insights to IT operations teams to support decision-making
Problem Solving and Troubleshooting:
Troubleshoot CMDB and ITOM issues
Identify and resolve performance bottlenecks
Provide technical support to end-users
Required Skills and Qualifications:
5+ years of experience in ServiceNow development
Robust understanding of ServiceNow CMDB, ITOM, and ITSM modules
Expertise in ServiceNow scripting (JavaScript, Script Includes, etc.)
Experience with ServiceNow workflows, business rules, and UI policies
Knowledge of ITIL processes
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Preferred Skills:
ServiceNow certifications (e.g., Certified Application Developer)
Experience with ServiceNow integration with other systems
Knowledge of data modeling and database design
Mandatory Key Skills
CMDB,ServiceNow development,data modeling,JavaScript,Data Management,ITSM, ServiceNow integration, ITOM,ServiceNow* .
