01Responsibilities
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead the development and refinement of business process frameworks to enhance operational efficiency.
- Facilitate communication between technical teams and business units to ensure alignment of objectives.
- Support junior team members by providing guidance and sharing best practices to foster professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong knowledge of IT service management principles and best practices.
- Experience in process mapping, workflow design, and business process reengineering.
- Ability to analyze complex business requirements and translate them into technical solutions.
- Excellent communication skills to effectively liaise between business and technical teams.
- Familiarity with change management and implementation strategies within IT service environments. .
