01Responsibilities
- Lead client workshops to gather requirements and translate them into scalable ITOM solutions.
- Design, develop, and implement ServiceNow ITOM solutions such as Discovery, Service Mapping, Event Management, Cloud Discovery and AIOps.
- Perform health checks and continuous improvement of existing ServiceNow ITOM implementations.
- Design and maintain CMDB architecture, including identification rules, reconciliation rules, and data governance.
- Configure MID Servers and troubleshoot connectivity issues.
Develop and optimise Service Maps using both top-down and tag-based approaches.
- Configure, manage, and troubleshoot ServiceNow Discovery (patterns, probes, credentials, horizontal & vertical discovery), ensuring secure and reliable data collection
- Diagnose and resolve discovery issues using logs, ECC queue, and debugging tools, while building and maintaining accurate service maps for business-critical applications
- Configure and optimise Event Management (event rules, alert correlation, noise reduction, aggregation, and deduplication) to improve signal-to-noise ratio
- Integrate monitoring tools (e.g., SolarWinds, Dynatrace, AppDynamics) and enable Operational Intelligence/AIOps capabilities, including RCA workflows
- Work with third-party tools like SCCM, JAMF, Tanium, etc., for data ingestion
- Develop automation workflows to improve incident response and operational efficiency
- Collaborate with cross-functional teams to ensure application performance, infrastructure monitoring aligns with business requirements.
- Support pre-sales activities including solutioning, estimations, and client presentations - Define and implement ITOM best practices, standards, and governance frameworks
- Ensure alignment of ITOM solutions with overall IT strategy and enterprise architecture
- Mentor junior team members and contribute to team capability building
Experience:
- 7-9 years of experience in Service Assurance, IT Operations, or a related field.
- Minimum 35 years of hands-on experience in ServiceNow ITOM implementations
Compensation: From 1,800,000.00 per year
Benefits:
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person .
