01Responsibilities
We are looking for a ServiceNow ITOM Service Mapping Consultant with strong hands-on experience in tag-based Service Mapping and end-to-end implementation. Key responsibilities include:
- Identify primary entry points/URLs used by stakeholders to access business services
- Map services hosted across AWS, Azure, GCP, On-Premises, and Hybrid environments
- Map key components including load balancers (AWS ALB, F5), compute (EC2, Azure VMs, Kubernetes), and databases (RDS PostgreSQL, SQL Server, Cosmos DB)
- Identify and map upstream and downstream service dependencies and integrations
- Create end-to-end Service Maps for approximately 1520 business services, covering application hierarchy, dependencies, discovery patterns, validation, and production deployment
- Implement and maintain tag-based Service Mapping using cloud tags
Preferred candidate profile:
- Hands-on experience with ServiceNow ITOM / Discovery / Service Mapping (tag-based and pattern-based)
- Robust understanding of multi-cloud and hybrid infrastructure (AWS, Azure, GCP, On-Prem)
- Experience with CMDB and business service/application dependency mapping
- ServiceNow certification(s) preferred (CSA, ITOM/Discovery specialization a plus)
- 815 years of overall IT experience, with demonstrable Service Mapping project delivery .
