01Responsibilities
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Design, configure, and support ServiceNow ITSM solutions including Incident Management, Problem Management, Change Management, Service Request Management, and Service Catalog.
Develop and customize ServiceNow applications using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and Service Portal.
Collaborate with business stakeholders to gather requirements, analyze processes, and deliver scalable ServiceNow solutions aligned with business objectives.
Implement workflow automation and process improvements leveraging ServiceNow platform capabilities. Develop and support integrations with external systems using REST APIs, SOAP Web Services, Integration Hub, and MID Server.
Maintain and enhance CMDB, CSDM framework, and Configuration Item (CI) relationship management.
Create and manage ServiceNow reports, dashboards, SLA configurations, and operational metrics.
Support Agile project deliveries, sprint activities, defect management, UAT, and production deployments.
Troubleshoot platform issues, perform root cause analysis, and ensure timely resolution of incidents and service requests.
Participate in platform governance, release planning, and ServiceNow best practice implementation. Work closely with cross-functional teams to ensure system reliability, compliance, and service excellence.
Provide technical guidance to junior team members and support knowledge-sharing initiatives.
Experience: -
8 12 Years
Location: -
Hyderabad
Educational Qualifications: -
BE/BTech/ME/MTech/MCA/MSc.
ServiceNow CSA (Certified System Administrator) preferred.
ServiceNow CAD (Certified Application Developer) and CIS-ITSM certifications are an added advantage.
ITIL Foundation Certification preferred
Safe/Agile Certifications preferred
Skills: -
Mandatory Technical Skills: -
ServiceNow ITSM
Incident Management
Problem Management
Change Management
Service Request Management
Service Catalog
Flow Designer
Business Rules
Client Scripts
UI Policies
Service Portal
JavaScript
Glide API
ServiceNow Scripting
REST API Integrations
SOAP Web Services
Integration Hub
MID Server
CMDB Administration
CSDM (Common Service Data Model)
CI Relationship Management .
