01Overview
Support Analyst -12-Month FTC
Location: Remote UK, Portugal or Netherlands
Contract: 12-month fixed term, full-time
At Wrangu, we help organisations manage risk, privacy, cyber and digital governance through innovative technology and worldclass expertise. As a Support Analyst, youll play a key role supporting customers using our ServiceNowbased applications (including PrivacyHub), as well as supporting our wider platform services.
This role is ideal for someone with handson ServiceNow experience who enjoys solving problems, collaborating with customers, and wants to continue growing skills across IRM/GRC and SecOps.
What youll do
Customer & Platform Support
Be the first point of contact for customers using our ServiceNow apps (e.g. PrivacyHub)
Handle Level 1 & Level 2 support queries, triage and resolve tickets within SLAs
Debug issues and, where appropriate, apply JavaScriptbased fixes
Guide users on howto questions and bestpractice use of the platform
Attend customer meetings when required and ensure clear, friendly communication
Remote Administration & Platform Operations
Carry out ServiceNow system admin activities across customer environments
Proactively monitor and maintain platform health, jobs and access
Escalate risks/issues and work with internal teams to ensure smooth service delivery
Compliance & ReCertification
Coordinate PrivacyHub recertification activities
Maintain audit documentation and collaborate across product, compliance and engineering
Learn & Grow
Build handson experience across IRM/GRC and SecOps modules
Support enhancements, testing and improvements across the platform
Participate in agile ceremonies and knowledgesharing
Internal Collaboration
Contribute to internal tooling, process improvement and knowledge management
Support internal systems where needed (light, occasional)
What youll bring
ServiceNow CSA certification (required)
12 years handson ServiceNow support or admin experience
Ability to troubleshoot and script using JavaScript (ServiceNow scripting preferred)
Understanding of service delivery and working to SLAs
Strong communication and problemsolving skills
Curious mindset with interest in IRM/GRC, and SecOps
Fluent English (extra languages welcome!)
Who are we
We are Wrangu, a rapidly expanding technology and services business in the data privacy, risk, compliance, and security space. Founded in 2016, our client base is made up predominantly of Global 2000 companies. Our team represents our core values of Quality, Leadership, Innovation & Professionalism -what we call QLIP. We're a remotefriendly organisation with headquarters in Amsterdam and hubs in London and Portugal.
We take pride in fostering an inclusive work environment for our #WranguDreamTeam. We don't just appreciate diversity -we celebrate it. We offer salaries that reflect market conditions, provide ample opportunities for career development and believe in a healthy worklife balance.
We offer:
An opportunity to make an impact in a fastgrowing company, accelerate your career, and deepen your expertise with the ServiceNow platform in the areas of data privacy, risk, compliance, and security.
A supportive culture with the necessary training to help you succeed in your role and develop your career.
A competitive financial package, including a company pension & healthcare (country dependent), a remote working allowance, and an office equipment allowance.
25 days of holiday, a day off for your birthday, pet leave, a personal day, study leave, and flexible annual leave options.
A highly international, entrepreneurial, and agile workplace with minimal bureaucracy.
A focus on achievements, productivity, effective collaboration, wellbeing, and maintaining a healthy worklife balance.
The opportunity to learn from the best in the industry and work on the number one cloud platform, ServiceNow.
Please note that criminal background, financial background, and employment background checks will be carried out during the recruitment process.
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Company : Wrangu
Salary : Work from home .
