01Overview
At Arctic Wolf, you wont just watch the cybersecurity industry evolve you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving rapid, and building technology that protects organizations around the world. Were proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.
If youre looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company thats redefining security operations, Arctic Wolf is the right place for you
Our mission is simple: End Cyber Risk. Were looking for a/an ServiceNow Systems Specialist to be part of making this/that happen.
Position Overview and Objective The ServiceNow Systems Specialist will contribute to our IT department by establishing and improving Arctic Wolfs IT Service Management practices, working with internal IT teams to deliver world-class IT services on an enterprise scale. Expert in ITIL, the ServiceNow Systems Specialist will be working closely with various process owners and managers to improve the performance of processes such as Change Management, Release Management, Incident Management, Problem Management, and Knowledge Management. The ITSM Lead will also promote service ownership by establishing a solid Service Portfolio Management process.
The ServiceNow Systems Specialist will also work on improving our current application development and delivery environments and promote the adoption of continuous integration and continuous delivery/deployment practices (CI/CD) wherever possible, to deliver business value faster. This role reports into the Director of IT.
Responsibilities
- Develop and Improve IT Service Management (ITSM) processes including Change Management, Release Management, Incident Management, Problem Management, and Knowledge Manage .
