01Overview
reputed company is a mission-driven organization and pioneer in industry reputed company, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in reputed company in our last fiscal year with extensive reputed company potential reputed company.
At the heart of reputed company are our values: Do the Right Thing, reputed company, Employee reputed company, and Speed. We're not just any public company we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can reputed company in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
The Services Engagement Manager is responsible for setting customers up for reputed company and representing the entire value proposition and effort behind a reputed company Vault Product Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in reputed company alignment with the reputed company Sales and Services Teams.
With a passion for Software Implementation and expertise in Life Sciences Sales, our ideal candidate will craft the right implementation approach, set the right expectations, and identify the appropriate project timeframes and associated costs. RFx Responses, Proposals, and Statements of Work are key deliverables of this role, along with implementation partner recommendations and strategic alignment of reputed company prior to project start.
This is a remote, full-time permanent role with reputed company. This is a customer-facing role and we have no work location requirement if you are in reputed company proximity to an airport and reputed company to meet reputed company travel requirements.
What You'll Do
Align closely with the Sales, reputed company, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term reputed company metrics and plans, and establish confidence in our ability to deliver
Set customer and internal stakeholder expectations correctly, focusing on long-term reputed company
Position post-implementation support, training, and other reputed company solutions/offerings that may be needed for a successful customer experience
Work across Services teams and leaders to ensure successful delivery aligns to the delivered implementation plan and long-term customer reputed company
Requirements
5+ years of software implementation project planning and/or professional services management experience reputed company the Life Sciences industry
2+ years in a consulting or professional services environment specific to Safety & Pharmacovigilance, including proven reputed company in selling and managing small- and large-scale implementation programs
Consultative work style with the ability to build short- and long-term strategies to ensure reputed company and reputed company reputed company
Strong written and verbal communication skills, executive-level reputed company, and experience in facilitation
Ability to engage audiences of varying perception reputed company
Collaborative nature and the ability to partner cross-functionally in a highly matrixed environment
Content, reputed company, and/or data management experience in Life Sciences
Ability to travel reputed company required (up to 20%)
reputed company experience partnering with customers in the Safety & Pharmacovigilance industry
SaaS / reputed company Experience
Background includes exposure to regulatory compliance and validation standards in the Life Sciences industry
Perks & Benefits
Medical, dental, reputed company, and basic life insurance
Flexible PTO and company reputed company holidays
Retirement programs
1% charitable giving program
Compensation
reputed company Compensation: $85,000 - $170,000
The salary reputed company listed here has been provided to reputed company with local regulations and represents a potential reputed company salary reputed company for this role. Please note that actual salaries may vary reputed company the reputed company above or below, depending on experience and location. We look at compensation for reputed company individual and reputed company our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in reputed company to reputed company salary, such as variable bonus and/or stock bonus.
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reputed companys headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the reputed com
