Shared Svcs Coord

Overview Manage day-to-day Cash Application operations within the FSSC and coordinates a team of Cash Application Specialist, ensuring accurate posting, timely posting of customer payments across ACH, wire, lockbox, credit card , cheque , prepare reconciliation and business reports. Owns escalations, clear account open, creates reconciliations, maintain process quality and make sure open payment at any given point is minimal. Work is close coordination with business, collections, tax and process leaders. How Youll Make an Impact: Process Management Act as first point of escalation for the team and coordinate coverage across shifts and priorities. Create process reconciliation supporting business process Create business report and overview as per the requirements. Cash Application Operations Process and apply customer payments received via ACH, wire transfer, credit cards, lockbox, and cheque. Investigate and resolve payment discrepancies, short payments, deductions, and unapplied cash. Maintain accurate customer account records. Process customer refunds, tax-related adjustments, and write-offs in line with company policy and controls. Stakeholder Management & Reporting Coordinate with Sales, Customer Service, Collections, Treasury, and Operations to resolve payment and account queries. Review AR aging reports, identify risk accounts, and drive corrective action. Prepare and present operational metrics, dashboards, KPIs, and management reports. Serve as primary point of contact for AR/Cash Application escalations with US and EMEA stakeholders. Continuous Improvement Ensure compliance with audit standards; support internal/external audit requests. Identify and implement process improvements and automation to reduce aged receivables and improve cash flow. What You Bring: Hands-on experience with BlackLine and SAP. Experience working in a Shared Services Centre (SSC) or Global Business Services (GBS) environment. Exposure to multi-country operations, multiple currencies, and global banking platforms. Advanced Microsoft Excel proficiency - Pivot Tables, VLOOKUP/XLOOKUP, and data analysis/reporting Experience with process transitions, knowledge transfer, training, and stabilization activities. Strong end-to-end understanding of the Order-to-Cash (O2C) process. Track record of driving continuous improvement, automation, or process-standardization initiatives. (B.Com/B.Com HONS, MBA (Finance) or M.Com preferred 9+ years of experience in Accounts Receivable, Cash Application, Collections, or Order-to-Cash (O2C), including at least 5 years of hands-on Cash Application experience. 3+ years' experience formally working as coordinator (Team Coordinator, Work Lead, or equivalent). Hands-on, working-level proficiency in SAP, Blackline for AR/Cash Application processing. Direct experience in supporting stakeholders based in the US and/or EMEA regions, including working across time-zone overlaps. Working knowledge of withholding tax, VAT/GST, and related customer tax deductions as they affect cash application and reconciliation. Strong analytical, problem-solving, and stakeholder-management skills, with the ability to manage multiple priorities under deadline pressure. Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see. Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees through the various stages of an employees work and life cycle. Were proud to offer a variety of options, including competitive insurance plans for you and your immediate family, Annual Health checkup , Marriage Leave, Paternity Leave ,Employee Assistance Programme , extensive learning and development opportunities, and more. EEO Stat .