01Overview
Job Title- Production Support Analyst, NCT
L2 Technical Application Support
As part of our flexible scheme, here are just some of the benefits that youll enjoy
Best in class leave policyEmployee Assistance Program for you and your family membersAccident and Term life InsuranceProvide hands on technical support for a suite of applications/platforms within Deutsche Bank
Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture, and the hardware configuration.
Assist in the process to approve all new releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support.
Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors.
Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date.
Approach support with a proactive attitude, working to improve the environment before issues occur.
The candidate may have to work in shifts as part of a rotation covering APAC and EMEA hours between 06:30 IST and 10:30 PM IST (2 shifts) Weekend coverage may need to be provided on rotational basis.
Your skills and experience
3 to 5 years providing hands on IT support and interacting with application end users.Experience in an investment bank, financial institution, or large corporation.Bachelors degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma).Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels.Understanding of ITIL / SRE / Cloud best practices for supporting a production environmentExperience in Google Cloud and AI toolsUnderstanding of how to get things done in large organizations, where to use processes and how to build and operate a network.Experience using operating systems such as UNIX, Linux and Wintel from the command line interface. Experience and hands-on with supporting applications running on OpenShift , Docker, Kubernetes
Familiarity with coding language such as JAVA and .Net or Perl/Shell scripting.
Experience with Java hosting environments like WebSphere, Tomcat etc.
Ability to write SQL to extract and patch data in Oracle databases as well as monitor database health and performance.
Experience of monitoring tools such as Geneos and New Relic.
Experience in DevOps/SRE.
Knowledge and development experience in Ansible automation.
Experience in shell scripting, python.
Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.
How well support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A range of flexible benefits that you can tailor to suit your needs
Please visit our company website for further information:
We strive for a culture in which we are empowered to excel together every day. Together we are Deutsche Bank Group. .
