01Overview
What you'll do in the role:
Maintain System Reliability: Monitor, maintain and improve the reliability and performance of production systems, ensuring adherence to SLIs, SLOs and managing error budgets effectively
Incident Management: Participate in an on-call rotation to respond to technical emergencies, outages and user escalations, providing timely diagnosis and resolution while following incident management best practices
Automation & TOIL Reduction: Develop and maintain automation scripts using Python and Bash to reduce manual operational overhead, improve efficiency and eliminate repetitive tasks
Observability & Monitoring: Design, implement and maintain observability solutions using tools like Prometheus/Cortex/Mimir, Loki, Tempo and Grafana, including creating and optimizing dashboards for system visibility
Database Operations: Perform database administration, troubleshooting and performance optimization activities, diagnosing issues and implementing improvements to ensure optimal database health
Ticket & Project Management: Manage and resolve incidents, requests and problem tickets through ServiceNow and JIRA, ensuring proper documentation and knowledge sharing
Collaboration & Escalation: Serve as an operational point of escalation for technical issues, working closely with development teams, stakeholders and clients to deliver reliable solutions
Data Pipeline Support: Support and troubleshoot data transfer technologies including ETL tools, Kafka, MQ and other messaging/pipeline systems to ensure seamless data flow
Continuous Improvement: Identify opportunities for system improvements, contribute to capacity planning, and implement proactive measures to prevent incidents and enhance system resilience What you'll bring to the role:
The successful candidate will have 4-6 years of experience in Operations and SRE activities.
Strong Linux troubleshooting skills
Hands-on experience in Python for TOIL reduction and automation (Bash scripting is a plus)
Good working knowledge of ServiceNow (Incidents, Requests and Problem tickets) and JIRA
Willingness to participate in an on-call rota to support user escalations
Strong team player with the ability to build effective working relationships with colleagues and stakeholders
Solid understanding of SRE principles including SLIs, SLOs and Error Budget management
Excellent oral and written communication skills
Experience in database administration, engineering or troubleshooting, ideally including performance optimization and the ability to diagnose, debug and suggest improvements
Ability to respond appropriately during technical emergencies, such as outages
Observability stack knowledge across Prometheus/Cortex/Mimir, Loki, Tempo and Grafana, including the ability to create and maintain Grafana dashboards
Experience with data transfer technologies such as ETL (e.g. Talend, Informatica), Kafka, MQ and similar messaging/pipeline technologies
Software engineering or data engineering experience
Experience of being an operational point of escalation. WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo . .
