01Overview
Closing date for applications: 29/07/2026
Location Chennai, India
Job typePermanent | Contract typeFull Time
#R-00282237
Join our digital revolution in NatWest Digital X
In everything we do, we work to one aim. To make digital experiences which are effortless and secure.
So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.
Job description
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Site Reliability Engineer
Youll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ)
Well look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications
This is a great chance to work in a supportive environment with opportunities to advance your personal and career development
We're offering this role at associate vice president level
What you'll do
As a Site Reliability Engineer, youll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience. You'll contribute to site reliability operations which will include production support, incident response, on-call rota, toil reduction, and application performance. You'll also proactively lead improvement to release quality into production and provide highly available, performing, and secure production systems.
Other responsibilities will include:
Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications
Ensuring in-depth understanding of the full tech stack on which the application resides and depends on
Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys
Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses
Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents
The skills you'll need
To succeed in this role, youll need experience of supporting live production services serving customer journeys with a demonstrable knowledge of ITIL processes and IT Security principles along with tools and techniques to prevent compliance breaches. You'll have hands on experience with Azure Cloud and full-stack observability using tools such as Log Analytics, Application Insights, and Grafana.
Youll also need:
8+ years of experience in Production Support, Site Reliability Engineering (SRE), IT Operations, or Application Support within large-scale enterprise environments
Lead incident management, major outage resolution, stakeholder communication, and root cause analysis (RCA) to drive permanent fixes
Ensure end-to-end production stability, availability, and performance, meeting agreed SLAs/SLOs and customer service expectations
Drive automation, operational excellence, resilience, capacity planning, change governance, and continuous service improvement initiatives
Establish and maintain monitoring, observability, alerting, dashboards, and service health metrics for proactive issue detection and resolution
Strong verbal and written communication skills
Welcome to our Chennai hub
Nestled in the heart of One India Bulls Park, our hub in Kosmo One, Tower A, is one of Ambatturs first skyscraper spanning 420,000 sq. ft.
Key facts:
Surrounded by 10 acres
Space for 3,600 colleagues
Opened in 2009
Our tech stack
Heres just some of the technologies we use.
Front end
JavaScript
ReactJS
AngularJS
Back end
Python
Java
Microsoft Dynamics
DevOps
AWS
GitLab
Google Cloud Platform
Data
Kafka
Hadoop
PostgreSQL
Snowflake
