01Overview
In this role, you'll be joining our D&A Technical Service as Site Reliability Engineering (SRE) for Quants as a Engineer, you will play a crucial role in ensuring the smooth and efficient operation of ingestion processing systems and cloud application & services. You will be responsible for and delivery of subsets of licensed data to each of our client bases using in-house software. This role also involves taking database backup/restore, application installation & configuration, system maintenance and solve, DB failover, cluster failover and DR failover, automation etc. Interacting with the software, monitoring the application process and logs, handling issues or calling out issues to the respective team. The role requires a meticulous person who can follow through on instructions, adapt as needed while working in a heavy multi-tasking and fast-paced.
Would be required to work on shifts according to the roster. Out of hours support, overnight and across weekends and bank holidays as well. Should be able to provide on-call support.
They need to be domain experts in the underlying technologies used by the applications. They may be required to provide detailed technical support for developers producing bug fixes & new releases of these applications.
Must be self-motivating with the ability to prioritize feature work.
Key Responsibilities
Support of the LSEG Quants & Feeds application.
Support of a critical element of the Quant deliver.
Work on various ingestion process, cloud applications, identify and resolve issues, ensuring feed delivery as per SLA and system availability.
Resolve Incidents and Problems
Fix and resolve ingestion failures, raising issues to appropriate teams when vital.
Monitor ServiceNow for Incidents and Problems
Analyse problems and decide on suitable resolutions
Apply resolutions following the Quant Change Management procedure
Report status to relevant business and IT teams
Record progress of incident resolution in ServiceNow
Follow documented incident management procedures
Bug fixes and enhancements to Quant applications and products
Collaborate with development teams to understand ingestion job requirements and optimize scheduling parameters for efficiency.
Develop and maintain job scheduling standards, procedures, and documentation to ensure consistency and alignment to standard processes.
Collaborate with infrastructure teams to prioritise and optimize system performance for ingestion processing workloads.
Stay on top of industry trends and advancements on technologies, recommending changes to improve system reliability and performance.
Design solutions for longer term fixes for bugs and minor functionality enhancement requests
Implement fixes
Update code repository with source code changes where necessary
Update relevant Confluence/ documentation with changes
Co-ordinate the Release process for new releases
Work to the ITIL standard following Quant policies
Building and supporting environments
Maintain working relationship with Customer Support, Compliance, Development, Quality, and proposition
Should be willing to work on shift based 24x7 as per roster
Out of hours support / On-call support
Be available for overnight support of production services to ensure successful completion of processing
Respond to overnight calls and deal with issues
Support weekend releases and maintenance work
Consultancy
Provide consultancy during bug fixes, design and implementation
Act as domain experts for Quant applications
Assist in project related work
Carry out requirements as defined by project team
Quality check potential changes
Review development release packages prior to production deployment
Provide benefit of experience in the business area and application
PERSON SPECIFICATION
Education:
Degree or equivalent experience, preferably in a technical field
Required skills and experience:
Excellent problem-solving and analytical skills
Good interpersonal skills
Strong understanding of product development lifecycle and methodologies
Demonstrable experience of leading a Team or similar role, preferably in a financial services environment.
Experience of deploying via Jenkins, Pipelining in Gitlab and running batches in Cloud and on-prem environments.
Good knowledge of DevOps and its related Technologies: CI/CD, Jenkins, Python, Terraform
Good Windows/Linux System Administration skills
Excellent SQL skills (MS\Oracle SQL)
Good Scripting skills (Shell scripting, Python)
Hands-on in version control repository/Deployment (Ideally bitbucket, GitLab)
Experience in Service Now
Experience with Risk and Application/Development Teams.
Bachelor's degree or equivalent experience in computer science, information technology, or related field.
Work effectively under pressure in a fast-paced, multifaceted environment.
Good communication and social skills, to collaborate effectively with multi-disciplines.
Willing to embrace Hybrid working mode and work in Bangalore Office
Good to have .
