01Overview
Key Responsibilities
Roles & Responsibilities :
Leadership and Team Management:
Supervise daily operations of SOT, ensuring 24/7 coverage and maximum uptime of tracking systems.
Train, mentor and evaluate the performance of SOT team members and establish clear KPIs for the control room staff.
Define, implement and update SOPs related to SOT functions, reporting, escalations, etc.,
Data Analytics and Reporting:
Analyze historical and real-time GPS, Deployment and Maintenance data and prepare MIS reports tailored at various levels.
Prepare high-level dashboard, MIS reports along with key summary for the Corporate Leadership team.
Contribute towards implementation and effective utilization of Corporate Operations dashboard encompassing all verticals of the Business.
Manage and transform raw operational data into Smart city technologies like GIS/GPS, CCTV, IoT, etc., into Insights enabling strategic decisions.
Safety and Workplace Monitoring:
Ensure continuous monitoring of operational sites through CCTV system and reporting of concerns related to safety, 5S and housekeeping.
Ensure periodic site visits by SOT team for performing 5S audit and contribute to Integrated CMV scoring.
Work on continuous improvement to enhance analytics of CCTV system and automation of surveillance systems. .
