01Responsibilities
Own a portfolio of diverse accounts end-to-end from onboarding and relationship building to escalation management, retention, and revenue growth.Become a product expert across our entire platform. Your effectiveness is directly tied to how well you understand Plum's offerings and how to position them for each client's unique needs.Make internal processes more efficient. You will collaborate across teams to reduce friction and deliver a seamless client experience.Build your book proactively. Once you've established credibility, drive cross-sell opportunities and generate referrals from satisfied clients.Maintain rigorous adherence to SLAs and processes because trust is built on consistency.
Experience and Qualifications:
Years of experience - 3 to 5 years of overall experienceYou are an ace communicator whether it's navigating a sensitive client escalation, writing a clear process document, or presenting a renewal plan. We see clear, precise communication as a competitive advantage.You are a true self-starter. Plum values speed and we are looking for individuals who thrive without hand-holding or perfect in formation.You are outcome-driven and take extreme ownership. You measure yourself by the results your accounts achieve, not just the effort you put in.You have high customer empathy. You genuinely care about your clients' outcomes and go the extra mile to unblock them quickly.You are a strong problem-solver who can work across cross-functional teams to resolve complex issues.You have a growth mindset and are deeply coachable. We move fast and we will trust you to keep pace, handle new challenges, and raise your own bar ever y quarter.Plum believes in playing fast & long, and everyone in our team is highly entrepreneurial and high on energy. If that appeals to you you will fit right in. .
