01Overview
Process Specialist - B&L;
Graduate (exclusion: BE/B.Tech/MCA).
This role revies first level processing, handles complex process steps/transactions and resolve queries/complaints with customers/clients in related domain area as per the SOP independently and refers to supervisor typically for specific interventions / exceptions.\"Business / Customer: - Interacts with Client/customer to maintain accuracy and efficiency
5-6 Year of US mortgage Underwriting experience
Proficient in FNMA/FHLMC guidelines
Knowledge and understanding of Risk assessment
Has knowledge of compliance and audit functions
Resolves customer queries and requests,
Provides clarifications & updates on project & processes to the stakeholders
Can co-ordinate with investors for any kind of audits or regulatory requirements
Experience working in Black Knight, Loss Mitigation System, Pyramid etc. Will be added advantage
Keeps the stakeholders informed on meeting process deliverables
Collates data for reporting.
Project / Process: - Acts as an SME for the team to Identify & resolve issues and document all process changes
Monitor & review first level processing
Process complex Transactions
Handle first level escalations from client
Perform quality checks/audits and Root cause analysis on errors to ensure error free processing
Provides analytical reports
Contribute to process improvement initiatives
Identify and report process changes
Adhere to the mandatory industry regulation and compliance requirements for the given process
Review and audit adherence of the team
Knowledge Management: - Perform knowledge sharing
Update Process documentation /user manuals as appropriate for the process
Participate in knowledge transfer
People/Team Management: - Adhere to org hygiene and compliance needs in terms of-
Personal Utilization & Time sheet submission
Personal and recent hire Assimilation
Attendance
Team Initiatives
Provides appropriate floor support as an SME and feedback to team
Has functional responsibility .
