01Overview
SOC Analyst To undertake deep-dive incident analysis by correlating data from various sources;
determine if critical systems or data sets have been impacted;
advise on remediation; implement current analytic methods. To support tactical and technical activities on network and assists with all technical aspects of the incident eradication, detection,
assessment, containment, and recovery including the incident triage, establishing Containment, Eradication and Recovery plans of action and change activities To monitor level 1 analyst performance by reviewing events/incidents. To ensure level 1
event(s) are addressed and resolved in a timely manner using available reporting metrics. To approve and, if necessary,
further investigate level 1- escalated events/incidents. To mentor level 1 analysts to improve detection capability within the
NOC. To manage NOC event and information intake to include gathering incident reports, monitoring ticket queues, investigating reported incidents, and interacting with other network groups as necessary. To function as shift subject-matter experts (SMEs) on incident detection and analysis techniques, providing guidance to junior analysts and making recommendations to auxiliary teams. To lead and monitor shift-related metrics processes ensuring applicable reporting is gathered and disseminated per NOC requirements. To serve as a backup analyst for any potential coverage gaps to ensure business continuity. L2/L3
troubleshooting of the NOC escalation from L1 engineers Identify,
isolate, and remediate key areas of improvement for the network
Crisis management and communication on network health and status to assigned customers, as well as restoration of service
Troubleshooting on transmission issues, service quality enquiries and hub usage problems in compliance with SLA obligations Provide regular analysis of troubleshooting records and overall system performance .
