Software Engineer II - Automation QA

Automated testing of Five9 product using Python-based automation framework. New test script development for end-to-end product testing using the automation framework. Test result analysis for executed tests using test framework logs, product logs, and monitoring tools. Support and extend the automation framework. Develop new automation tools. Identify weak points in existing automated processes and workflows, eliminate inefficiencies, and monitor improvements. Collaborate with Development, DevOps, and TechOps teams to align goals and priorities for the Test Automation Group. Participate in Agile software development initiatives (standups, planning, increment planning) to support innovation and enhancement of automation framework and tools through iterative testing. Required Skills: Hands-on experience with Python 3x and/or Java . Solid understanding of programming techniques and algorithms (OOP, multithreading). Proficient with Linux-based OSes . Strong knowledge of VoIP , SIP , WebRTC architecture , and microservice-based web technology . Hands-on experience with Asterisk or FreeSwitch PBX . Network troubleshooting experience (understanding of OSI model , real-time protocols , network management protocols ). 3+ years of experience in similar automation roles. In-depth knowledge of software development processes and testing methodologies. Excellent team player with strong analytical and troubleshooting skills. Practical experience with MySQL . Experience with version control and bug-tracking systems ( JIRA , Git , etc.). Desirable Skills: Experience in REST API automation and/or SDK interfaces (Java, Python, C++, etc.). Strong interpersonal, reliable, and communication skills. Proactive in exploring new automation opportunities. Experience with AWS/GCP automation frameworks for CI/CD processes. Experience in test automation for cloud computing solutions (private or public). Docker experience and a good understanding of container-based approaches. Solid knowledge of Web UI Automation using tools like Selenium . .