01Key Responsibilities
Provide technical support to clients via call, email, and remote sessionsHandle software implementation and client onboardingTroubleshoot technical issues and provide timely resolutionsCoordinate with the development team for bug reporting and issue trackingTrain clients on software features and functionalitiesMaintain support tickets and client recordsEnsure excellent customer satisfaction and service qualityFollow up with clients regarding pending issues and updates
Required Skills:
Good communication and problem-solving skillsBasic understanding of software applications and databasesKnowledge of remote support toolsAbility to understand client requirements and provide solutionsStrong coordination and time management skillsBasic SQL or technical troubleshooting knowledge is a plus
Preferred Qualifications:
Bachelors degree in IT, Computer Applications, or related fieldExperience in SaaS product support or software implementation preferred
Perks:
Career growth opportunitiesFriendly and collaborative work environmentPerformance-based incentives
Note:
Work From Office onlyOffline Interview ProcessSurat local candidates preferred
Compensation: 10,758.79 - 37,538.30 per month
Benefits
Health insurance
Leave encashment
Provident Fund
Work Location: In person .
