Software Testing Manager

What you can look forward to as Customer Care Engineer (m/f/d): Second-line support for Service Desk and OPS, special care first-line support for field test customers (FT engineers) & Thorough incident analysisInter-departmental escalation of problems (R&D, hosting, customizing & integration)Evaluate functional analysis documents, create and maintain training documentation & Train Service Desk on new features before every major releaseUpdate and maintain knowledge base and service trees with known issues and guidelinesDefine customer acceptance criteria, create and update test scripts for new software features and validate new software and hardware in field test environmentReport, follow up and escalate issues with R&D, hosting, customizing & integration & Plan and execute occasional field visits at field test customers for new software or hardwareApprove or disapprove the release of new features, changes and hosting setup & Communicate and coordinate the extended field test rolloutYour profile as Customer Care Engineer (m/f/d): Communicative and customer-oriented & Team player, strong cooperation skillsHighly analytical, precise, eye for details & Planning and coordination skillsExperience with incident handling / problem resolution management & Experience with software and hardware developmentExperience with ICT and electronics & Good English speaking and writing skillsKnowledge in Regression , smoke, integration, UI testing & Knowledge in automation testing is an added advantage .