01Key Responsibilities
Technical Support & Issue Resolution:
- Act as the primary contact for technical queries, resolving product-related challenges.
- Overall electrical design of solar projects including calculations, modelling
- Production of technical documentation and reporting as required
- Reviewing technical reports
- Diagnose, troubleshoot, and provide timely solutions to internal teams and external customers.
- Maintain a knowledge base of technical issues and implement continuous improvement initiatives.
- Interact with the installers, coordinate and provide the necessary support during the installations.
Manufacturer & Vendor Liaison:
- Build and maintain strong relationships with manufacturers and suppliers.
- Communicate technical requirements, feedback, and issues to manufacturers for prompt resolution.
Team Training & Enablement:
- Develop and deliver technical training programs for sales, procurement, customer service, and any other operations teams.
- Provide technical insights during the design and selection phases of new solar products.
Customer Engagement & Product Support:
- Address customer queries via phone, email, or other communication channels if needed.
- Support sales teams by providing technical input during pre-sales discussions.
- Collaborate with procurement teams to ensure compatibility and compliance of all products.
Documentation & Reporting:
- Produce and review technical .
