01Overview
Key responsibilities
Platform administration: Deploying, installing, configuring, and maintaining the SolarWinds platform and its various modules (NPM, SAM, NCM, etc.).
Monitoring and alerting: Proactively monitoring network and system performance, creating and fine-tuning alerts, and generating custom reports and dashboards.
Troubleshooting: Diagnosing and resolving issues related to monitoring, performance, and configuration, including agent-based and SNMP monitoring.
Integration: Integrating SolarWinds with other IT systems like ServiceNow, BMC Remedy, and other third-party tools via SNMP and REST API.
Maintenance: Performing regular maintenance, applying upgrades and hotfixes, and managing licenses.
Documentation: Creating and maintaining documentation for configurations, processes, and troubleshooting steps.
Required skills and knowledge
SolarWinds expertise: In-depth knowledge of SolarWinds modules and their administration.
Network protocols: Strong understanding of protocols like SNMP, Syslog, NetFlow, and NetPath.
Operating systems: Basic to advanced knowledge of Windows, Linux/Unix, and AIX OS.
Networking: Understanding of network devices like switches and WAN devices.
Scripting and APIs: Experience with APIs, especially REST API, for integration.
ITSM and ITIL: Knowledge of ITSM principles and integration with tools like ServiceNow.
Problem-solving: Strong troubleshooting and analytical skills. .
