Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Facilitate workshops and discussions to gather requirements and feedback from stakeholders. Mentor junior team members to enhance their skills and knowledge in solution architecture.
Professional & Technical Skills:
Around 12-15 years of experience as Techno -Functional consultant with minimum 3-4 E2E implementation in B2B service (Engagement) cloud
Expertise in below B2B Service capabilities
Service Request, Account, Contact Management Omni Channel Routing Configure Notifications and Chat functionality Analytics and Knowledge Management Security Setup Integrations and Extensions App composer Page Composer Groovy SLA Configurator Digital Customer Service Reports SOAP/REST APIs
Additional Information:
The candidate should have minimum 12 years of experience in Oracle Engagement Cloud - Service. This position is based at our Mumbai office. A 15 years full time education is required. .
