01Overview
About AgentCallBack
AgentCallBack provides enterprise Voice AI agents that manage inbound and outbound customer conversations at scale. Our multilingual AI agents operate 24/7, handle natural interruptions, remember prior interactions, transfer calls to human agents and integrate with CRM, ERP, contact-centre and telephony platforms.
We serve customers across healthcare, insurance, financial services, hospitality, retail, property management and other service-based industries.
About the Role
We are seeking a technically strong and customer-focused Solution Architect to design and deliver enterprise Voice AI solutions.
You will work closely with customers, sales, product and engineering teams to understand business requirements, design solution architecture, manage integrations and guide implementations from discovery through production deployment.
The ideal candidate understands enterprise applications, APIs, cloud platforms, telephony and conversational AI, and can translate complex technical concepts into explicit business solutions.
Key Responsibilities
Lead technical discovery sessions with customers and document business, integration, security and operational requirements.
Design end-to-end Voice AI solutions covering telephony, conversation workflows, integrations, data flows, security and human-agent transfers.
Create solution architecture diagrams, integration specifications, call flows and implementation plans.
Design integrations with CRM and ERP platforms such as Salesforce, NetSuite, Microsoft Dynamics, JD Edwards and GoHighLevel.
Integrate AgentCallBack with contact-centre and telephony platforms such as Genesys Cloud, 3CX, Yeastar, SIP trunks and PBX systems.
Work with REST APIs, webhooks, authentication frameworks, data files and middleware platforms.
Convert customer use cases into structured AI conversation flows, including escalation rules, exception handling and compliance requirements.
Support demonstrations, proposals, technical presentations and r .
