01Overview
Job Title - AVP (Associate Vice President) or VP (Vice President)
We are looking for a senior domain expert to build and lead e Clerx's Retail Mortgage and Retail Credit practice. This is a high-impact, client-facing role that blends deep subject-matter expertise with consulting and solutioning capabilities. The incumbent will work at the intersection of business development, solution design, and delivery, acting as the go-to advisor for prospects, clients, and internal teams on all matters related to retail mortgage origination, servicing, and consumer lending.
This role is ideal for someone who has walked in the client's shoes whether from a bank, mortgage company, or BPO/consulting firm and is now ready to help e Clerx shape a differentiated market proposition.
Domain Expertise
Minimum 58 years of deep, hands-on experience in Retail Mortgage and/or Retail Credit (mandatory).
Robust knowledge of the full mortgage lifecycle: origination, processing, underwriting, closing, post-close, servicing, escrow, default management, and loss mitigation.
Familiarity with consumer lending products: home equity, auto loans, personal loans, credit cards.
Understanding of U. S. (or relevant market) mortgage regulations: CFPB rules, RESPA, TILA/TRID, Fair Lending, QM standards, HMDA reporting.
Experience working with or for large mortgage banks, non-bank servicers, or specialist mortgage BPOs.
Consulting / BPO Services Background
Prior experience in a BPO, KPO, or management consulting firm servicing financial services clients is strongly preferred.
Proven track record of structuring and winning outsourcing deals or consulting engagements in the mortgage/lending space.
Ability to translate complex operational challenges into structured, commercially sound solutions.
Pre-Sales & Solutioning
Demonstrated ability to drive or support pre-sales cycles from prospect identification to contract signature.
Experience preparing and presenting RFP/RFI responses, business cases, and .
