01Key Responsibilities
- Provide support, respond to queries, receive and/or share information, explain, train, coordinate and negotiate with and/or direct customers, sales and other cross-functional teams.
- Serve as the primary focal point for managing and coordinating, with both the internal and cross-functional organizations, communications and information dissemination to the Team.
- Form direct relationships with internal sales teams and where appropriate external customers / partners while working with internal cross-functional groups. Support of Customer relationship management with Sales account teams including participation on account team calls, customer conference calls and to provide guidance by Support to customer calls and inquiries related to product listings and page content.
- Develop relationships with internal and external stakeholders, help to create a close working team to engage and meet Customer requirements
- Improve purchase experience & online quality by proactively partnering with cross functional Teams
- Applies experience and judgment to make decisions or resolve issues within defined options or standard protocols.
- Identify and resolve listing errors, ensuring compliance with platform and brand guidelines.
- Implement enhanced content and branding elements to improve user engagement & monitor customer pages for performance and provide regular reporting on key metrics.
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