Specialist - Artwork Operations & Analytics

Major Accountabilities Artwork Operations Analytics & Reporting Serve as Subject Matter Expert (SME) for Artwork Operations reporting, analytics, and KPI management.Support collection, validation, analysis, and reporting of operational KPIs.Define, maintain, and govern KPI measurement methodologies aligned with SOPs, SLAs, and business requirements.Monitor artwork execution performance and proactively identify risks, delays, bottlenecks, and deviations.Ensure accuracy and integrity of operational data used for business reporting.Provide data-driven recommendations to improve operational performance. Dashboard Development & Business Intelligence Design, develop, and maintain Power BI dashboards providing end-to-end visibility of Artwork Supply Chain performance.Build and optimize data models to support operational and management reporting.Develop advanced DAX calculations to enable standardized KPI measurement and trend analysis.Integrate multiple data sources to improve reporting quality, visibility, and decision-making.Deliver ad-hoc analytical reports and insights to support evolving business priorities. Process Automation & Digital Solutions Develop automated reporting solutions using Advanced Excel and business intelligence tools.Create and maintain VBA-based automation solutions to improve reporting efficiency and reduce manual effort.Design and implement Power Automate workflows for notifications, approvals, escalations, and data movement activities.Drive digital transformation initiatives across Artwork Operations processes. Artwork Supply Chain & Workflow Management Support artwork request assignment activities and creation of CMO entities within agreed timelines.Ensure smooth workflow execution across artwork systems and operational platforms.Maintain service dashboards, order management frameworks, and operational trackers.Support monitoring of artwork lifecycle performance and workload distribution. Supplier Performance Management Monitor supplier service level performance, including: On Time In Full (OTIF), Lead Time Performance, Quality Performance, SLA ComplianceSupport development and execution of supplier improvement plans.Lead actions to improve supplier delivery performance and process effectiveness.Conduct trend analysis and root cause reviews for recurring supplier performance issues. Quality, Compliance & Governance Ensure system compliance with global quality and regulatory commitments.Support implementation of GMP-compliant processes and documentation standards.Contribute to process governance, quality investigations, CAPAs, and inspection readiness activities.Support updates to SOPs, work instructions, process maps, and governance documentation.Establish and maintain master data standards, business rules, process guidelines, and SLA structures within GxP environments. Continuous Improvement & Project Support Identify, propose, and drive continuous improvement opportunities.Participate in local and global transformation initiatives.Support implementation of standardized reporting frameworks and operational excellence programs.Apply project management principles to ensure successful execution of assigned initiatives.Contribute to quality, productivity, and customer satisfaction improvements. Stakeholder & Customer Collaboration Collaborate with internal customers, cross-functional teams, and external partners to gather requirements and understand business needs.Present dashboards, operational performance metrics, and analytical findings to stakeholders.Collect stakeholder feedback and continuously enhance reporting effectiveness.Maintain effective communication across functions, cultures, and geographical regions. Minimum Requirements Education Bachelor's or Master's degree in Pharmacy, Life Sciences, Data Analytics, Business Analytics, Supply Chain Management, Engineering, Information Systems, or related discipline. Experience 3-5 years of experience in Artwork Operations, Supply Chain Analytics, Business Analytics, Operational Excellence, or related functions.Experience working within GMP-regulated pharmaceutical or healthcare environments preferred.Experience supporting cross-functional operational reporting and business intelligence initiatives.Experience managing operational KPIs and supplier performance reporting preferred. Technical Skills Advanced Microsoft Excel skills including: Complex formulas, Pivot Tables, Power Query, VBA MacrosStrong Power BI development experience including: Dashboard design, Data modelling, DAX calculations, Data visualizationExperience with Power Automate workflow development.Experience with reporting databases and data integration concepts.Understanding of master data management and governance processes.Knowledge of artwork lifecycle management and artwork supply chain processes preferred.Working knowledge of QlikSense, SharePoint, and reporting platforms is advantageous. Professional Competencies Strong analytical and .